Here you will find all you need to know to prepare for a virtual visit with a physical therapist!
We understand that the Coronavirus (COVID-19) has brought on concerns to us all about making sure we take care of our families, those around us and ourselves. While we continue to see patients in person under CDC guidelines for cleaning practices, we are also offering virtual appointments to our patients! These visits are offered online through your phone, laptop, computer or tablet!
Frequently Asked Questions
What is telehealth?
Telehealth is a live virtual visit done online through audio/video on a secure platform with a healthcare professional. This service allows healthcare providers to evaluate and develop plan of care with patients using technology without the need for an in-office visit.
How do I request an appointment?
You can call us at (215) 947-3443 or email us at info@actionphysicaltherapy.com
How does it work?
Your telehealth visit is scheduled with our office directly. See below for instructions on how to check in to doxy.me.
What is the cost of a telehealth visit?
During this time, due to COVID-19, we are seeing expansions of coverage with our insurance companies by the minute. Currently, telehealth may not be covered by your insurance. We will be happy to check with your insurance company about the coverage. In case your insurance company does not pay for telehealth, we have a discounted rate of:
- $75/Telehealth Evaluation
- $50/Telehealth Visit
As policies are changing, we will update our patients when insurances begin covering more providers under telehealth and bill your insurance. Payments will be accepted at the time your appointment is scheduled.
What if I'm late for my visit?
Similar to our office policy, please let us know if you are running late. If you are more than 15 minutes late, our office has the right to reschedule your appointment to ensure every patient receives the care they deserve.
What to expect before your visit:
To request an appointment, you may call us at (215) 947-3443 or email us at info@actionphysicaltherapy.com. We will then book an appointment time for you with your physical therapist. Our admin team will then send you a consent form and any other necessary forms to be completed as well as collect your payment prior to your visit.
Please ensure you have the following for your visit:
- Your computer, phone or tablet with video capabilities.
- Signed consent form.
- Your therapist may send some suggested items personalized to you for your visit. This list will be sent with your check-in email.
Check out this video from Doxy.me for a short tutorial on how to check in for your visit!
- Check your email for a link to your online personalized room.
- Make sure you are using Chrome or Firefox and click on the link.
- Allow your browser access to your camera.
- Enter your name to let your therapist know you are ready.
- Once you are logged in, your therapist will connect with you for your session!
Please give us a call at (215) 947-3443 with any questions!
